Welcome to Your New Home

Redeem your complimentary Home-Movers Transition Package

Redeem Your Welcome Voucher

Personalised Home Management, Handled with Discretion.

Founded by Marina and Graham Sexton, Willow Concierge delivers discreet lifestyle coordination and property management across London and Surrey.

We believe your first days in a new residence should be spent enjoying the home, not managing administrative setup. Your welcome voucher grants you direct access to 5 hours of dedicated concierge support—from complete utility onboarding to an on-site property systems audit.

5 Hours of Dedicated Move-In Support

Your £250 welcome voucher covers 5 hours of private concierge coordination across four core areas:

Utility & Council Onboarding

We handle energy, water, council tax, and broadband cutovers under a single, streamlined Letter of Authority—eliminating hours on hold with service providers.

On-Site Systems Audit (45 Mins)

A structured, on-site property walkthrough to locate, document, and test your heating controls, security alarms, smart hubs, and emergency shut-offs.

Vetted Black Book Access

Direct, curated introductions to our private network of fully insured local trade partners, artisans, and specialist contractors across London and Surrey.

Your Property Systems Snapshot

An indexed, 3-page reference digital guide compiling all access codes, utility account references, and emergency contacts for your new residence.

Claim Your Complimentary Move-In Support

Provided in partnership with your estate agency, your £250 voucher grants you 5 hours of private concierge coordination. Fill out the short form below to let us know where you need assistance, and our directorship team will be in touch to coordinate the details.

Frequently Asked Questions

  • None at all. Your complimentary £250 package covers 5 full hours of dedicated home coordination entirely funded as a welcome gift. There are zero ongoing commitments or recurring subscriptions unless you explicitly request further support.

  • Willow Concierge operates under strict confidentiality protocols and GDPR compliance. We never share or sell your data, and any key holding or on-site access is managed personally by our directors with full insurance coverage.

  • You will receive an instant email confirmation with a direct link to select a convenient 30-minute onboarding call with Marina & Graham. During this call, we will confirm your priorities and schedule your on-site systems audit.

  • We recommend submitting your redemption form 1 to 2 weeks prior to completion. This allows us to set up utility authorisations and contractor schedules in advance, ensuring everything is fully operational the moment you receive your keys.

  • If your move requires broader assistance—such as ongoing estate management, extensive specialist contractor oversight, or lifestyle coordination—we will provide a tailored proposal during or following your onboarding call with clear, transparent terms.

  • We issue a simple, secure Letter of Authority during onboarding. This empowers us to liaise directly with energy suppliers, water authorities, local council tax offices, and broadband providers to execute seamless cutovers without you waiting on hold.